OBJECTIVE:

Technical/Network Operations in sales, support and planning with opportunities both in pre or post sales.  Computer helpdesk position.

PROFESSIONAL EXPERIENCE:

Technical Support, Training, Personal Computers, Excel, Word, UNIX, PowerPoint, Supervision Inside and outside forces, Develop technical expertise in others, Team player, Influences technical solutions to problems fiber optics, inter-working SONET ring configurations, ATM transport and configuration, testing, Sales and sales support, data protocol analyzation, video, multiplexing, and Staff Support.

WORK HISTORY:
Mark W. Stephens LLC & Carrizal & Associates    2003 - Present
Landscaping and & Design
McClain Trailers Inc.
Champion Process Inc.
Consultant/Contract

Perform work as Webmaster, developing web pages for the companies mentioned.  Established computer networks at McClain Trailers, Carrizal & Associates, and Mark W. Stephens.  Installed phone systems, security systems and cameras for Mark W. Stephens and McClain Trailers.  At McClain Trailers open a new parts store, established a pricing structure and provided professional assistance and service to customers also responsible for handling money.

Teleworld Staffing (SBC) Houston, TX     2002 - 2003
Consultant/Contract

Perform helpdesk work at SBC in the Technician Support Center as a subject matter expert on the Intelligent Field Device (Laptop & desktop Computer operating on NT) for the Technician of the Future Project.  Responsible for providing technical, software, wireless (CSC, GSM, CDPD & GRPS) and Lap Top Computer support for SBC’s I/R, Loop Electronics and Special Services Technicians in a help desk environment. This position required strong interpersonal skills, trouble shooting and proficient pc skills. I was responsible for determining resolution to problems the technicians encountered.

• Provide technical and training support for ADC (PairGain’s) HDSL, ADSL and XDSL transport equipment.
• Make sales presentation and support sales efforts with the customers (ILEC, CLEC, Independents, Inter-exchange Carriers and Channel Sales)
• Work with clients explaining methods to be used in deploying HDSL and ADSL services their networks.
• Provide support for both pre and post Sales.
• Supported Small Subscriber products in SBC and Sprint accounts.

• Provide technical and training support to the Special Service Centers on new processes and service offering.
• Developed methods and procedures for Performance Monitoring using NMA and PMI, Switched Digital Testing, SONET Ring Deployment, and NMA to WFA operational support links for center proactive notifications of circuit problems.
• Provided technical support for the field forces located within Texas for deployment of fiber to the customer premises, customer premises equipment for all services, test sets and ISDN.
• Provide support in all Market Areas for Disaster Recovery and serve as a permanent member of all Market Areas Local Restoration Team.
• Served on procurement team for transport and testing products.

• Supervised managers and field technicians responsible for repair and installation of Special Services at the customer premises. This includes Fiber Multiplexer, E-911 CPE, ISDN.
• Negotiated on a regular basis with union representatives and maintained a schedule of providing service coverage adequate to meet the company and customers needs.
• Developed procedures for tracking training, test sets, tools, vehicle expenses and a mechanized means for supervisors to track their record of accomplishments

• Provided support for Divestiture by developing plans to move the Business Terminal CPE Equipment and personnel to AT&T for the Special Services District.
• Provided staff support for developing methods of movement of customer premise equipment and supplies from the point of staging to the customer premises for Texas.

• Supervised managers, field and dispatch technicians responsible for maintenance and installation for data terminal equipment located at the customer premises.
• Developed reports for Special Services District, provided technical support for test center and field forces.
• Developed training for the test center personnel to improve data testing for metro Houston.
• Designed and built a test center to test and support local special services for metro Houston.

• Southwestern Bell Telephone, Supervised technicians responsible for maintenance and installation of special and switched services.
• Supervised the installation and maintenance of carrier, video, and transmission equipment in the Toll Office.
• Performed FCC type audits at radio transmitter sites.  Houston, Texas

Toll Frameman Technical/Network Operations 1963 - 1964

US Army: Obtained rank of sergeant responsible for communications 3rd Brigade Headquarters Company, S3 section. 1961 - 1963

EDUCATION:

High School - Warren, Texas
Basic Electronics Wichita Business Inst

SPECIALIZED TRAINING:
 

FIBER:		ANALOG:
Fiber Optic Systems-Maintenance		Data Appreciation
Fiber Optic Systems-Technology Overview		ADMINISTRATION:
LTS-1565 Lightwave Transmission Mtce		Leadership Skills Workshop
DML-45 Digital Multiplex Lightwave Sys		J.A. - Safety
LTS-3139 Lightwave Trans Sys Mtce		Guidelines to Affirmative Action
DML 3X50		Interdepartmental Labor Relations
SONET - Technical Applications		Effective Business Writing Shills
Fujitsu FLM 150/600		Knowledge-Spec Svcs OSP Safety
FLM150/600 ADM & Ring Application		Managing Attendance
A. T. M./Newbridge		Safe Driver Training
Fujitsu FLM 2400
DIGITAL:		OTHER:
Digital Data Sys (DDS)-Dataport		Introduction to Microcomputers
Digital Data-STC Test & Mtce.255		Prin Of Noise Meas & Mitigation
Protocol Concepts-1		Dantel Alarm Systems
ISDN Overview		Quality & Productivity Improvement
Principles of Digital Transmission		Basic Statistical Q.I.T. For Telecomm
Network Data Link Lab/Protocols		UNIX Orientation
Remote Testing (264)		Cable Networking Houston Comm College
Digital Circuit Technology
ISDN Installation and Maintenance
Introduction to Cisco Routers
Internetworking with TCP/IP

LANGUAGES:
English

PROFESSIONAL LICENSES:
General Radiotelephone Operator License